VAN DER BIJL-BROUWER, Mieke. Designing for Social Infrastructures in Complex Service Systems: A Human-Centered and Social Systems Perspective on Service Design. Annual Review of Policy Design, [S. l.], v. 7, n. 1, p. 1–20, 2019. Disponível em: https://ojs.unbc.ca/index.php/design/article/view/1780. Acesso em: 4 aug. 2024.