van der Bijl-Brouwer, M. (2019) “Designing for Social Infrastructures in Complex Service Systems: A Human-Centered and Social Systems Perspective on Service Design”, Annual Review of Policy Design, 7(1), pp. 1–20. Available at: https://ojs.unbc.ca/index.php/design/article/view/1780 (Accessed: 2 April 2026).